- Terms and Conditions
Terms and Conditions
Cancellation Policy Once an order has been placed, if you would like to cancel this order, you must send us an email ASAP. All cancellation requests require that an email be sent to firstname.lastname@example.org or use the contact us form and enter name, order # and reason for cancellation.Cancelled orders are subject to a 3% transaction fee do to the fact that credit cards are automatically processed at the order confirmation point. Refunds may me in the form of a business check to avoid any additional credit card refund fees. If your order has entered the shipping process (either shipping to you, or ordered from a 3rd party that cannot stop the shipment), then you may not cancel an order. If you would like to return an item that has already entered the shipping process. All Products may carry restocking fee up to %25
Shipping Damage Policy Inspect your packages thoroughly RIGHT AWAY. Do not assume the items are undamaged because the box is undamaged. If you receive your product and it appears to be damaged from the outside or if you discover any damage while the driver is there, YOU SHOULD MARK SUCH DAMAGE ON THE DELIVERY RECEIPT AND/OR BILL OF LANDING WITH THE DRIVER. THE DRIVER MUST WRITE DOWN NEXT TO YOUR SIGNATURE, THAT THE ITEMS ARE BEING ACCEPTED, BUT THEY ARE DAMAGED. If your item was shipped via FedEx, UPS call UPS at 800-pick-ups or FedEx 1-800-Go-FedEx to report a damaged item. (Give them the tracking number.) Then in any case, E-mail at Orders@mainsupplies.com with the details
If there is internal damage (non-visible, discovered after acceptance of delivery) you must contact us within 48 hours in order for us to be responsible for the damage. If you contact us within 48 hours, we will file a claim with the shipping company. At which you have two options to send a new product. 1) Return item- Once item is returned and inspected we will reship new item Or 2) will be to place new order through shopping cart & and give you a credit for the damaged item once we either get that damaged item back or it is inspected by the carrier. If you do not contact us within 48 hours of receiving a damaged item, we cannot file the shipping claim. In such a case, we will do our best to help you but you will be responsible for filing the claim with the shipping company. The odds of getting credit from a freight carrier for concealed freight damage are not very good, so we encourage you to inspect your package thoroughly right away so all problems are avoided. Products returned as defective which are found not to be defective are subject to a 20% handling charge. The customer will be responsible for shipping charges going back to the customer.
Pricing errors Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, mainsuppliescom cannot honor incorrect prices. In the event an error is found, we will inform the customer BEFORE the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.
Description, & Color Accuracy While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.
Payment Methods Orders on our website can be paid with Credit card or PO Numbers if setup with a net 15 account.